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1-800-951-0795  Envelop  PRO COSMETIC PARTNERS

Return Policy

With our simple returns process, you can shop online worry-free.
If something doesn’t work out, you can send most items back within 15 days of delivery.*

Start the return process within 15 days of receiving your item.
In new or unused condition, with all original product inserts and accessories.
Ship the product as soon as possible so it arrives at our facility within 15 days of receipt of the item. 

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. 

How to Return an Item

email to  to receive your shipping label and return instructions. 

Defective Product and Returns Due to Our Error

Oops…If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

Sending you replacement parts or accessories
Replacing the product or
Issue a refund**
And we’ll also cover the cost of any return shipping

If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

Products Returned After 15 days

Did you miss the 15-day return window? Great news! You may still start a return after 15 days, but you may get a partial refund depending on…